I purchased some shirts from The Queensboro Shirt Company. When they arrived, my logo was completely illegible, and I feared I would be stuck with shirts that read “DS Technologies, blah blah blah”. I called customer service, and they looked up my order. They could tell from their system the stitching was too close together, and sent out new shirts at no extra charge. When I asked about shipping the defective shirts back, they recommended donating them to charity.
Kudos to Queensboro for changing a bad transaction into a great relationship. You better believe I’ll be ordering from them again. This is a far cry from my attempt to order a new hard drive online; but that’s another story…
Stephen Tuttle
DS Technologies, Inc.